By Kirsten Dalboe, Federal Energy Regulatory Commission CDO, Chair of CDO Council and Steven Hernandez, Department of Education CISO, Co-Chair of CISO Council
Choosing to serve in this office means choosing to build. It means choosing accountability over comfort, clarity over confusion, and outcomes over process. This document outlines the expectations we hold for ourselves—and each other—as we modernize the digital infrastructure of the United States.
This is not a typical government shop. We are here to fix what’s broken and build what’s missing. The standards below are how we ensure that mission is fulfilled.
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We are truth-seeking above all. The truth is often inconvenient, uncomfortable, or career-challenging—but we pursue it anyway.
- Call out broken processes.
- Identify policy contradictions.
- Challenge assumptions, even from the top.
We don’t sugarcoat: the stakes are too high. This is a mission-driven team, not a compliance-driven bureaucracy.
6. Default to Positive Intent
Start every interaction assuming your colleagues are here for the right reasons. This reduces friction, improves collaboration, and supports high-bandwidth communication.
- If something feels off, assume miscommunication before malice—and talk it out.
- Extend the benefit of the doubt. Expect it in return.
7. Burnout Is a National Security Risk
You can’t deliver if you’re depleted. And you’re not serving the mission by pretending everything is fine.
- Know the signs: cynicism, disengagement, irritability, fatigue.
- Speak up early. Leads are here to help you deal if it’s too much.
- Leads are responsible for managing workloads and expectations.
Preventing burnout requires intentional investment in well-being. We’re in this for the long haul—act accordingly.
8. Feedback Is a Civic Duty
High-performing teams give and receive feedback constantly—and constructively.
- Feedback should be frequent, actionable, and kind.
- Don’t wait for a performance review.
- Don’t talk behind backs. Say it directly, or escalate it responsibly.
We’re not here to coast. We’re here to grow.
9. Label the Problem
Call a problem what it is—don't avoid it to protect egos, maintain surface harmony, or wait for someone else to say it.
- Call out technical debt.
- Flag a failed procurement strategy.
- Surface ambiguous goals.
- Name the “elephants in the room.”
Nothing gets better until someone identifies what’s broken. Be that someone.
10. Commitments Are Sacred
This office runs on trust and delivery. If you say you’ll do something, it gets done—on time, to spec, or renegotiated early.
- Don’t ghost.
- Don’t leave others guessing.
- If priorities shift, communicate fast.
Everyone has too much to do. That’s why clarity and follow-through matter.
11. Lead When It’s Time, Follow When It’s Not
Leadership isn’t about hierarchy—it’s about ownership. When it’s your turn to lead, take full responsibility for vision, planning, communication, and outcomes.
When you’re not leading:
- Contribute fully.
- Voice dissent during planning.
- Execute the final plan with conviction.
Mission-first doesn’t mean consensus-first. It means clarity, commitment, and speed.
12. Proactivity Over Permission-Seeking
We’re here to build new systems—not wait for new instructions.
- If you need information, go find it.
- If something’s unclear, ask fast.
- If bad news is coming, surface it early.
Don't assume someone else is handling it. Don't hope the issue will resolve on its own.
You are the system now.
13. Cross-Functional Thinking Is Mandatory
Government doesn’t need more people who only care about their own swim lane. We need generalists who can spot patterns, challenge assumptions, and think holistically.
- Learn the language of other functions.
- Ask how policy affects engineering.
- Understand how tech affects procurement.
- Think like a product manager, a security officer, and a strategist.
Our edge is interdisciplinary thinking applied at speed.
14. Forward Deploy to Earn Trust and Surface Truth
The mission doesn’t live in conference rooms at headquarters. It lives in the systems, networks, and workflows of the 100+ sub-agencies that make up the federal government. If we’re not embedded in their world, we can’t claim to understand their challenges—let alone solve them.
That’s why we forward deploy.
Whether it’s a field office, a regional data center, or a program team buried under legacy systems and outdated contracts, our job is to meet them where they are.
- Proximity creates perspective. The best policy and architecture decisions are informed by on-the-ground reality.
- Trust is earned face-to-face. When agency teams see that we show up, listen, and help—without judgment—they start picking up the phone.
- Influence requires empathy. Transformation doesn’t happen from the top down. It spreads when we understand lived pain points and tailor solutions that work in real-world environments.
You don’t need to be asked to visit a sub-agency. You should volunteer. Show up early. Stay late. Ask the hard questions—and the basic ones.
This is not a remote-control mission. It’s a hands-on, forward-leaning effort to unlock the latent potential of government systems by working alongside those who maintain and endure them every day.
If we want to modernize the system, we have to walk through it.
15. This Office Only Works If You’re All In
We are building a new operating model for government. One that delivers faster, secures smarter, and serves better.
That won’t happen with part-time passion or half-hearted effort. This job isn’t easy. It’s not always fun. But it matters—immensely.
We are here to serve the public and leave behind a better government than we found.
That’s the standard.
16. Your Best Is Our Best
Your commitment, passion, and drive will deliver success. I am most thankful for all you do!
